who's left me a message? (idea #106)
People like me often get missed calls. For a number of reasons, I can't or don't always answer my mobile. Eventually a bank of voicemails builds up. One of the most tedious mobile experiences ("anti-experience"?) is the laborious wading through a talking voicemail service - "you have seven new messages and ....... [there's always a a pause here]..... four saved messages". Of course, I already know that because I just got a text message telling me the same thing, so why do I need to hear the same message?
What my voicemail fails to do is tell me who any of the messages are from so that I can jump straight to their message. Is this so difficult? It would be nice to jump straight to a message I want or need to hear because it's from a customer (or the boss (wife) of course). Yes, I know you can skip through messages, but please don't make me do that. Do I have to skip through the first few seconds of each CD or DVD track to get to the one I want? No. Today's mobiles are sophisticated tiny computers with mulitple keys, menus and various other interface capabilities, so why are we still in "linear tape recording" mode for voicemail? That's why! It's a recording, so we have to stick with old recording metaphors. Please Google, Apple, someone...rescue us from this Telco -2.0 drudge.
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