Wireless Wonders

No news, just comment about mobile phones and services, from a veteran practitioner...3G, GPRS, WAP, Bluetooth, WiFi, etc...

Thursday, May 12, 2005

Vonage and my mobile...

Vonage recently launched their VoIP telephony service in the UK. The pricing is attractive, but I am just as interested in the services. In particular, the voicemail, which includes email notification and web access. I am just so frustrated that on an ordinary carrier, like BT, you're either stuck with an answering machine or using their incredibly basic voicemail service (with zero notification options).

I would like to see better integration with mobile. For example, SMS notification of messages would be very useful and allow immediate dial-in to the voicemail. Notification of missed calls might also work, especially considering that about 80% of callers do not leave messages. It would also be nice to allow access to the voicemail and other features via an application on the phone, such as a MIDlet or Symbian app. I suspect this would be in Vonage's interest as one feature could be a "follow me" service, which configures the call forwarding to the mobile. If this is as easy to turn on as clicking a button on the mobile (more or less), it is imaginable that the service would get used, even with the forwarded-leg costs (15p per minute day-time to mobiles in the UK).

These days it really is quite easy to develop a mobile application and thereby extend service offerings into the mobile domain. The potential level of convenience offered by mobile control and access to services is easy to underestimate.

Buy my book (Amazon US/UK)
Join my email list
Subscribe to my "100 Mobile Product Ideas" free e-book

0 Comments:

Post a Comment

Links to this post:

Create a Link

<< Home